Brand Overview

Pokiez is an online casino that offers a wide range of games to its players from around the world. The platform was launched in 2018 by a company called GDF Media Ltd, which has its headquarters in Malta. As a relatively new player in the market, Pokiez aims to provide a user-friendly and engaging experience for its customers.

Registration Process

To create an account on Pokiez online casino Pokiez, players need to follow these steps:

  1. Go to the official website of Pokiez and click on the "Sign-up" button.
  2. Fill out the registration form with your basic information, such as name, email address, and password.
  3. Choose a currency for your account (Euro, British Pound, or US Dollar) and enter your contact details.
  4. Verify your email address by clicking on the link sent to you by Pokiez.
  5. Fund your account using one of the available payment methods.

Account Features

Once registered, players can access their accounts on Pokiez and enjoy various features:

  1. Personalized dashboard with a history of transactions and deposits/withdrawals.
  2. Option to change language settings (English or other languages).
  3. Availability to create multiple accounts for different currencies.
  4. Ability to set up account notifications for promotions, bonuses, and new game releases.

Bonuses

Pokiez offers various types of bonuses to its players:

  1. Welcome Bonus : A 100% match bonus on the first deposit up to €200, with a minimum deposit requirement of €20.
  2. Free Spins Bonuses : Regular rewards that give players free spins on selected slots.
  3. Weekly Reloads : Additional deposit matches (50%) for existing customers.
  4. Loyalty Points Program : Earn points for playing games and redeem them for bonus cash or merchandise.

Payments and Withdrawals

Pokiez accepts a variety of payment methods, including:

  1. Credit/Debit Cards (Visa, Mastercard).
  2. E-Wallets (Skrill, Neteller).
  3. Bank Transfer.
  4. Mobile Payments (Boku).

Withdrawal requests are typically processed within 24-48 hours and take between 1-5 working days to reach the player’s account.

Game Categories

Pokiez offers an extensive selection of games from multiple providers:

  1. Slots : From classic fruit machines to modern video slots with progressive jackpots.
  2. Table Games : Roulette, Blackjack, Baccarat, and Poker in different variations.
  3. Live Casino : Interact with live dealers and other players in real-time.
  4. Jackpot Slots : Participate in huge prize pools on select games.

Software Providers

Pokiez partners with prominent game developers to provide an engaging gaming experience:

  1. Microgaming (known for Jurassic Park and Mega Moolah).
  2. NetEnt (home to Starburst, Gonzo’s Quest, and Divine Fortune).
  3. NextGen Gaming (provider of slots like Holmes and the Stolen Stones).

Mobile Version

Pokiez has a mobile-friendly platform that allows players to access their account on-the-go:

  1. No need for downloading separate apps.
  2. Available in multiple languages.

Security and License

To ensure secure gaming, Pokiez adheres to industry standards by using encryption technology (SSL) to protect player data.

Pokiez operates under a license from the Malta Gaming Authority (#C 60929).

Customer Support

Multiple channels are available for support:

  1. Live Chat : Quick assistance via online chat.
  2. Email : Send queries or concerns directly to Pokiez customer care team.
  3. Phone : Call them if you require immediate support.

The customer support team is accessible Monday through Friday, 9 am – 5 pm (CET).

User Experience

Pokiez strives for an immersive experience with:

  1. User-friendly website design and navigation.
  2. Smooth performance on desktop and mobile devices.
  3. Regular game updates to maintain freshness.

However, the platform could improve in areas of navigation clarity and live support response times.

Performance

Based on our analysis of user reviews and ratings, we have assessed Pokiez as an average performer:

  1. Trustworthiness : 7/10 – Based on available information.
  2. Game Variety : 8/10 – While offering over a thousand games is impressive.
  3. Mobile Adaptation : 9/10 – Works well without native apps.

However, the casino’s weakest areas lie in its customer support and transparency regarding their ownership structure.

Overall Analysis

Pokiez is an ambitious online casino that boasts variety in its offerings but falters slightly in aspects of trustworthiness. While offering a broad range of games and attractive bonuses for beginners, some might find issues with customer assistance and mobile responsiveness lacking clear definition. Despite this analysis highlighting potential improvements, Pokiez maintains itself as a suitable option for those searching for reliable entertainment.

Additional Features

While our research emphasizes core aspects, additional features such as tournaments (daily slots) provide bonus engagement opportunities:

  1. Compete in the slot tournament.
  2. Win cash rewards and top positions on leaderboards.

Pokiez provides these activities regularly to keep players engaged beyond regular gameplay.

Ultimately, while flaws exist in specific areas of customer satisfaction, Pokiez shows potential for steady growth by catering well-rounded entertainment options that appeal to both newcomers and experienced gamblers alike.

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